Safe Note
I worked with a friend, helping to develop a case study for her app. The goal was to provide licensed massage therapists (LMT’s) with a set of tools that would increase their sense of safety and security when seeing new clients. Having been a massage therapists herself for many years, she developed three primary features she felt would give LMT’s options in the case of inappropriate behavior or threatening situations relating to clients.
For myself, it was an important problem to address and a great introduction to some of the industry standard methods and tools used in UX/UI development. I helped in compiling user research, developing wire-flows and wire-frames, high fidelity implementation, animation and prototyping. I became familiar with a range of available tools for mapping/presenting user data, UI design and prototyping phases. The content below are select items curated from the final case study.
Site Map’s & User Flows
Feature 1 | Follow My Session
There are times as a massage therapist when you end up alone in the spa with new clients. I wanted to make a tool that would allow LMT’s to feel a bit safer when these times occur. I decided that a feature allowing the user to invite trusted contacts to follow their session could be a solution. With a customized message containing the details of their appointment, they can let an administrator and/or close friends and family know the tie, place and client name for their session, giving them some peace of mind.
Feature 2 | Report Session
LMT’s working for spa’s often experience inappropriate behavior form client’s. It could be as simple as repeatedly being late, rude or generally unprofessional, or as serious as sexual harassment or sexualization of the massage experience in another way. I wanted to create more accountability when it came to inappropriate client conduct. I devised a reporting system to keep records of client behavior for all sessions and as a means for the LMT to flag any session they deem necessary.
Feature 3 | Panic Button
It’s not often, but there are times where an LMT can feel physically threatened or made to feel unsafe in other serious ways by a client. Working in isolated rooms, I wanted a way for them to quickly notify their spa administrator, letting them know they need to enter the room and intervene in the situation. The Panic Button is the solution I’ve incorporated, giving a discreet and direct way for LMT’s to ask for help when a situation feels unsafe.
